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Critical Production Disruption
Incident
Report for SnapLogic
Resolved
Resolution
Status: Resolved
We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds.
We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process.
Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.
Status: Resolved
We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds.
We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process.
Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.
Update
We are continuing to monitor for any further issues.
Monitoring
Status: Monitoring
Last Updated: 12:15 PM PST
We have worked with all customers who were on the Snaplex 4.44 GA version to transition them to the patched version released on Friday. All systems are stable at this point.
We are currently in a state of heightened monitoring to ensure sustained recovery and stability.
The next update will be provided by 1:30 PM PST.
Last Updated: 12:15 PM PST
We have worked with all customers who were on the Snaplex 4.44 GA version to transition them to the patched version released on Friday. All systems are stable at this point.
We are currently in a state of heightened monitoring to ensure sustained recovery and stability.
The next update will be provided by 1:30 PM PST.
Update
We are continuing to investigate this issue.
Update
Status: Investigating
Start Time (PST): 10:30 AM PST
Our team has been working on the critical production disruption that has impacted the SnapLogic platform. At present, the login UI and tasks are now operating as expected and the platform is now stable. We will share a detailed incident summary, including corrective and preventative measures
We remain on heightened alert and are monitoring the platform to ensure stability.
We will provide the next update no later than 12:00AM PST
Start Time (PST): 10:30 AM PST
Our team has been working on the critical production disruption that has impacted the SnapLogic platform. At present, the login UI and tasks are now operating as expected and the platform is now stable. We will share a detailed incident summary, including corrective and preventative measures
We remain on heightened alert and are monitoring the platform to ensure stability.
We will provide the next update no later than 12:00AM PST
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Status: Investigating
Start Time (PST): 9:00 AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Start Time (PST): 9:00 AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
This incident affected: AMERICAS (Intelligent Integration Platform).