Welcome to Trust.SnapLogic.com, SnapLogic's site for real-time visibility into system performance and availability. At SnapLogic, we're committed to customer success and transparency. Be sure to check out our documentation site and Contact Us if you have any questions.
Update - Mitigation Update
Status: Monitoring
Last Updated: 10:10 AM PST
Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.
Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.
While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.
We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.
If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.
Next update: 12:00 AM PST
Mar 04, 2026 - 18:42 UTC
Status: Monitoring
Last Updated: 10:10 AM PST
Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.
Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.
While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.
We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.
If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.
Next update: 12:00 AM PST
Mar 04, 2026 - 18:42 UTC
Monitoring - Mitigation Update:
Status: Monitoring
Last Updated: 9:10 AM PST
Remediation steps have been implemented to address performance degradation in US region.
We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.
Next update by 10:30 AM PST.
Mar 04, 2026 - 17:10 UTC
Status: Monitoring
Last Updated: 9:10 AM PST
Remediation steps have been implemented to address performance degradation in US region.
We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.
Next update by 10:30 AM PST.
Mar 04, 2026 - 17:10 UTC
Investigating - Production available but materially degraded
Status: Investigating
Start Time: 8:05AM PST
We are investigating performance degradation affecting Log in and API calls in US region.
Customers may experience elevated latency or intermittent processing delays.
Next update by: 9:30AM PST
Mar 04, 2026 - 16:11 UTC
Status: Investigating
Start Time: 8:05AM PST
We are investigating performance degradation affecting Log in and API calls in US region.
Customers may experience elevated latency or intermittent processing delays.
Next update by: 9:30AM PST
Mar 04, 2026 - 16:11 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST
Completed at 9:30 PM PST
The rollback is complete. All systems are now running on the targeted stable versions (Snaplex: main-37094 - 4.43 GA (Recommended); Control Plane: 4.43.2.0).
We have transitioned to a 24/7 monitoring phase to closely track traffic and performance patterns. This heightened surveillance will remain in place for the following weeks to guarantee long-term stability.
Mar 04, 2026 - 05:46 UTC
Started at 12:15 PM PST
Completed at 9:30 PM PST
The rollback is complete. All systems are now running on the targeted stable versions (Snaplex: main-37094 - 4.43 GA (Recommended); Control Plane: 4.43.2.0).
We have transitioned to a 24/7 monitoring phase to closely track traffic and performance patterns. This heightened surveillance will remain in place for the following weeks to guarantee long-term stability.
Mar 04, 2026 - 05:46 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Update : 8:20 PM PST
Status Update: The control plane rollback deployment is proceeding steadily following its restart earlier this evening.
Our engineering teams have not identified any further issues, and the deployment is currently on track to reach full completion by 9:45 PM PST.
We will provide a final status update once the transition is finalized.
Mar 04, 2026 - 04:17 UTC
Started at 12:15 PM PST and is in Progress
Update : 8:20 PM PST
Status Update: The control plane rollback deployment is proceeding steadily following its restart earlier this evening.
Our engineering teams have not identified any further issues, and the deployment is currently on track to reach full completion by 9:45 PM PST.
We will provide a final status update once the transition is finalized.
Mar 04, 2026 - 04:17 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Update : 7:20 PM PST
Status Update: The control plane rollback deployment encountered a timeout and failure due to the previously reported GitHub latency. This occurred just before the top of the hour, coinciding with a period of peak traffic on the control plane. To ensure a stable and successful transition, our engineering team elected to restart the deployment after the peak period concluded, and it was successfully re-initiated at 7:02 PM PST.
This delay has further extended our estimated completion window. We now anticipate the full control plane rollback to be finalized by 9:45 PM PST. We continue to monitor all systems closely and will provide our next status update at the conclusion of the deployment
Hourly progress updates will be provided.
Mar 04, 2026 - 03:19 UTC
Started at 12:15 PM PST and is in Progress
Update : 7:20 PM PST
Status Update: The control plane rollback deployment encountered a timeout and failure due to the previously reported GitHub latency. This occurred just before the top of the hour, coinciding with a period of peak traffic on the control plane. To ensure a stable and successful transition, our engineering team elected to restart the deployment after the peak period concluded, and it was successfully re-initiated at 7:02 PM PST.
This delay has further extended our estimated completion window. We now anticipate the full control plane rollback to be finalized by 9:45 PM PST. We continue to monitor all systems closely and will provide our next status update at the conclusion of the deployment
Hourly progress updates will be provided.
Mar 04, 2026 - 03:19 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Update : 6:20 PM PST
Status Update: The control plane rollback is currently in progress and proceeding without issue. However, due to unexpected latency with GitHub, a key component of our process, the rollback is running approximately 25 minutes slower than anticipated. As a result, the estimated completion time for the rollback has been moved from 7:40 PM PST to 8:05 PM PST.
Please note that until the rollback is fully complete, the Snaplex label in the Monitor may still display "4.44." However, you can verify the rollback by checking the build number and version, which should correctly reflect the reverted version (main-37094) in Manager>>Snaplexes>>settings>>version
Following the successful recovery from earlier today, we continue to see high completion rates for the data plane rollback.
Support and CSM teams are actively working with the remaining customers who have not yet restarted their nodes to ensure they are successfully reverted to version 4.43 GA and to prevent any potential version mismatches
Hourly progress updates will be provided.
Mar 04, 2026 - 02:21 UTC
Started at 12:15 PM PST and is in Progress
Update : 6:20 PM PST
Status Update: The control plane rollback is currently in progress and proceeding without issue. However, due to unexpected latency with GitHub, a key component of our process, the rollback is running approximately 25 minutes slower than anticipated. As a result, the estimated completion time for the rollback has been moved from 7:40 PM PST to 8:05 PM PST.
Please note that until the rollback is fully complete, the Snaplex label in the Monitor may still display "4.44." However, you can verify the rollback by checking the build number and version, which should correctly reflect the reverted version (main-37094) in Manager>>Snaplexes>>settings>>version
Following the successful recovery from earlier today, we continue to see high completion rates for the data plane rollback.
Support and CSM teams are actively working with the remaining customers who have not yet restarted their nodes to ensure they are successfully reverted to version 4.43 GA and to prevent any potential version mismatches
Hourly progress updates will be provided.
Mar 04, 2026 - 02:21 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Update : 5:20 PM PST
Status Update: The platform has fully recovered from the connection-related degradation identified earlier this afternoon, and all systems are performing normally.
The data plane rollback is nearly finished, with 99% of Groundplexes and 96% of Cloudplexes successfully reverted to version 4.43 GA.
We began the control plane rollback at 5:15 PM PST, which is expected to take approximately 2 hours and 25 minutes.
Upon login, customers may see a warning stating 'Snap Pack Catalog is deprecated.' This is an expected side effect of the version change and can be safely ignored as it does not impact operations. However, to prevent version mismatches and potential pipeline issues, please ensure any nodes still running version 4.44.x are manually restarted.
Support and CSM teams are currently reaching out to customers with pending restarts to assist with this process.
Hourly progress updates will be provided.
Mar 04, 2026 - 01:21 UTC
Started at 12:15 PM PST and is in Progress
Update : 5:20 PM PST
Status Update: The platform has fully recovered from the connection-related degradation identified earlier this afternoon, and all systems are performing normally.
The data plane rollback is nearly finished, with 99% of Groundplexes and 96% of Cloudplexes successfully reverted to version 4.43 GA.
We began the control plane rollback at 5:15 PM PST, which is expected to take approximately 2 hours and 25 minutes.
Upon login, customers may see a warning stating 'Snap Pack Catalog is deprecated.' This is an expected side effect of the version change and can be safely ignored as it does not impact operations. However, to prevent version mismatches and potential pipeline issues, please ensure any nodes still running version 4.44.x are manually restarted.
Support and CSM teams are currently reaching out to customers with pending restarts to assist with this process.
Hourly progress updates will be provided.
Mar 04, 2026 - 01:21 UTC
Update - Monitoring
Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: A platform degradation was identified at 4:03 PM PST, but following immediate stabilization efforts and a database leader election, the system began recovering at 4:12 PM PST. The data plane rollback is nearly finished, with 96% of Cloudplexes and 98% of Groundplexes successfully reverted. We are proceeding with the final stages of the rollback.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 04, 2026 - 00:19 UTC
Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: A platform degradation was identified at 4:03 PM PST, but following immediate stabilization efforts and a database leader election, the system began recovering at 4:12 PM PST. The data plane rollback is nearly finished, with 96% of Cloudplexes and 98% of Groundplexes successfully reverted. We are proceeding with the final stages of the rollback.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 04, 2026 - 00:19 UTC
Update - Scheduled Rollback – March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: The rollback is nearing completion for the data plane, with 90% of all nodes successfully reverted to version 4.43 GA. This includes 99% of Groundplexes and 81% of Cloudplexes. All systems remain stable as the final rolling restarts proceed, and we continue to see no impact on service availability
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 23:13 UTC
Started at 12:15 PM PST and is in Progress
Status Update: The rollback is nearing completion for the data plane, with 90% of all nodes successfully reverted to version 4.43 GA. This includes 99% of Groundplexes and 81% of Cloudplexes. All systems remain stable as the final rolling restarts proceed, and we continue to see no impact on service availability
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 23:13 UTC
Update - Scheduled Rollback – March 3, 2026
March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: The rollback continues to proceed ahead of schedule. We have now successfully reverted 86% of Groundplexes to version 4.43 GA. System performance remains stable with no issues identified during the rolling restarts.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 22:16 UTC
March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: The rollback continues to proceed ahead of schedule. We have now successfully reverted 86% of Groundplexes to version 4.43 GA. System performance remains stable with no issues identified during the rolling restarts.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 22:16 UTC
Update - Scheduled Rollback – March 3, 2026
March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: The rollback to version 4.43 GA is progressing as planned. We have successfully downgraded 60% of Groundplexes with no issues identified. All nodes are restarting as expected, including those with active tasks. Once Groundplexes are complete, we will begin the rollback of Cloudplexes. Platform availability remains stable.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 21:11 UTC
March 3, 2026
Started at 12:15 PM PST and is in Progress
Status Update: The rollback to version 4.43 GA is progressing as planned. We have successfully downgraded 60% of Groundplexes with no issues identified. All nodes are restarting as expected, including those with active tasks. Once Groundplexes are complete, we will begin the rollback of Cloudplexes. Platform availability remains stable.
What to Expect
No impact for customers currently running Snaplex version 4.43.x
No planned downtime, except for customers running single node snaplex on version 4.44.0.1
Actively running pipelines will complete prior to node restart
Temporary interruptions may occur for new pipeline executions during individual node restarts
Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Mar 03, 2026 - 21:11 UTC
Update - Scheduled Rollback – March 3, 2026
To ensure continued platform stability, we will perform a rollback of the 4.44 release today:
March 3, 2026
12:15 PM – 8:00 PM PST
(8:15 PM GMT – 4:00 AM GMT)
This rollback will be executed using a rolling restart methodology to preserve overall system availability.
Scope:
- All Snaplexes updated to v4.44 (February release) - Reverting to v4.43 GA (main-37094, November release)
- North America-hosted Control Plane - Reverting from v4.44 to v4.43.2 (January release)
What to Expect:
- No impact for customers currently running Snaplex version 4.43.x
- No planned downtime, except for customers with single-node Snaplexes (node restart required)
- Actively running pipelines will complete prior to node restart
- Temporary interruptions may occur for new pipeline executions during individual node restarts
- Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Next update by: 1:15PM PST
Mar 03, 2026 - 20:21 UTC
To ensure continued platform stability, we will perform a rollback of the 4.44 release today:
March 3, 2026
12:15 PM – 8:00 PM PST
(8:15 PM GMT – 4:00 AM GMT)
This rollback will be executed using a rolling restart methodology to preserve overall system availability.
Scope:
- All Snaplexes updated to v4.44 (February release) - Reverting to v4.43 GA (main-37094, November release)
- North America-hosted Control Plane - Reverting from v4.44 to v4.43.2 (January release)
What to Expect:
- No impact for customers currently running Snaplex version 4.43.x
- No planned downtime, except for customers with single-node Snaplexes (node restart required)
- Actively running pipelines will complete prior to node restart
- Temporary interruptions may occur for new pipeline executions during individual node restarts
- Active user sessions will be logged out during restart and may immediately log back in
Hourly progress updates will be provided.
Next update by: 1:15PM PST
Mar 03, 2026 - 20:21 UTC
Monitoring - Recovery in Progress
Status: Monitoring
We have identified an API contributing to elevated traffic during peak periods, which led to disruption of certain production workloads in the US region. Remediation actions have been implemented to mitigate the impact.
The SnapLogic platform is currently stable and performance metrics are trending back toward established baselines.
A permanent patch is in development and will be deployed shortly. We are also evaluating additional safeguards to further strengthen platform resilience.
Recovery progress continues to be validated against standard performance baselines. Further updates will be provided as improvements are completed.
Next update by 9:30 PM PST.
Mar 03, 2026 - 16:37 UTC
Status: Monitoring
We have identified an API contributing to elevated traffic during peak periods, which led to disruption of certain production workloads in the US region. Remediation actions have been implemented to mitigate the impact.
The SnapLogic platform is currently stable and performance metrics are trending back toward established baselines.
A permanent patch is in development and will be deployed shortly. We are also evaluating additional safeguards to further strengthen platform resilience.
Recovery progress continues to be validated against standard performance baselines. Further updates will be provided as improvements are completed.
Next update by 9:30 PM PST.
Mar 03, 2026 - 16:37 UTC
Update - Status: Investigating
Start Time: March 3rd - 6:00AM PST
We sincerely apologize for the ongoing issues and any inconvenience they may have caused. Our team is actively working to resolve the situation as quickly as possible.
We fully understand your concerns about stability and want to assure you that we’ve been carefully addressing the recent issues to ensure the platform is completely restored and operating smoothly again.
Next update by 8:30 AM PST.
Mar 03, 2026 - 15:08 UTC
Start Time: March 3rd - 6:00AM PST
We sincerely apologize for the ongoing issues and any inconvenience they may have caused. Our team is actively working to resolve the situation as quickly as possible.
We fully understand your concerns about stability and want to assure you that we’ve been carefully addressing the recent issues to ensure the platform is completely restored and operating smoothly again.
Next update by 8:30 AM PST.
Mar 03, 2026 - 15:08 UTC
Investigating - We are currently investigating this issue.
Mar 03, 2026 - 14:20 UTC
Mar 03, 2026 - 14:20 UTC
Update - Status: Investigating
Start Time: March 3rd - 6:00AM PST
We are investigating an issue affecting the Logging in and API calls to the US region
Customers may experience elevated latency or intermittent processing delays.
Next update by: 7:30AM PST
Mar 03, 2026 - 14:13 UTC
Start Time: March 3rd - 6:00AM PST
We are investigating an issue affecting the Logging in and API calls to the US region
Customers may experience elevated latency or intermittent processing delays.
Next update by: 7:30AM PST
Mar 03, 2026 - 14:13 UTC
Update - Mitigation Update:
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are at baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Mar 03, 2026 - 05:01 UTC
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are at baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Mar 03, 2026 - 05:01 UTC
Update - Mitigation Update:
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Mar 03, 2026 - 01:52 UTC
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Mar 03, 2026 - 01:52 UTC
Update - Mitigation Update:
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 3:00 PM PST.
Mar 02, 2026 - 21:04 UTC
Status: Monitoring
Remediation steps have been implemented to address the performance degradation in the US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 3:00 PM PST.
Mar 02, 2026 - 21:04 UTC
Update - Mitigation Update:
Status: Monitoring
Remediation steps have been implemented to address performance degradation in US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 1:00 PM PST.
Mar 02, 2026 - 18:04 UTC
Status: Monitoring
Remediation steps have been implemented to address performance degradation in US region.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 1:00 PM PST.
Mar 02, 2026 - 18:04 UTC
Monitoring - Mitigation Update:
Status: Monitoring
Remediation steps have been implemented to address performance degradation in US region.
We have achieved recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.
Next update by 7:30 AM PST.
Mar 02, 2026 - 14:39 UTC
Status: Monitoring
Remediation steps have been implemented to address performance degradation in US region.
We have achieved recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.
Next update by 7:30 AM PST.
Mar 02, 2026 - 14:39 UTC
Investigating - Status: Investigating
Start Time: 6:10AM PST
We are investigating an issue affecting the Logging in to the US region.
Customers may experience elevated latency or intermittent processing delays.
Next update by: 7:30AM PST
Mar 02, 2026 - 14:21 UTC
Start Time: 6:10AM PST
We are investigating an issue affecting the Logging in to the US region.
Customers may experience elevated latency or intermittent processing delays.
Next update by: 7:30AM PST
Mar 02, 2026 - 14:21 UTC
AMERICAS
Degraded Performance
Intelligent Integration Platform
Degraded Performance
Cloudplexes
Operational
EMEA
Operational
Intelligent Integration Platform
Operational
Cloudplexes
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.