Welcome to Trust.SnapLogic.com, SnapLogic's site for real-time visibility into system performance and availability. At SnapLogic, we're committed to customer success and transparency. Be sure to check out our documentation site and Contact Us if you have any questions.
Update - Status: Investigating
We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness.
The same intermittent behavior is occurring with UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation.
Senior engineering leadership continues to be actively engaged, and remediation efforts are still in progress
We will provide the next update no later than 1:30PM PST
Feb 20, 2026 - 20:15 UTC
We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness.
The same intermittent behavior is occurring with UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation.
Senior engineering leadership continues to be actively engaged, and remediation efforts are still in progress
We will provide the next update no later than 1:30PM PST
Feb 20, 2026 - 20:15 UTC
Update - Status: Investigating
We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness. Current impact is limited to UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are currently underway.
We will provide the next update no later than 11:30 AM PST.
Feb 20, 2026 - 18:09 UTC
We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness. Current impact is limited to UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are currently underway.
We will provide the next update no later than 11:30 AM PST.
Feb 20, 2026 - 18:09 UTC
Update - Status: Investigating
Start Time (PST): 8:01AM PST
End Time (PST): 8:11AM PST
We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
Feb 20, 2026 - 16:26 UTC
Start Time (PST): 8:01AM PST
End Time (PST): 8:11AM PST
We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
Feb 20, 2026 - 16:26 UTC
Update - Status: Investigating
Start Time (PST): 3:02PM PST, Feb 20th 2026.
Our team is still engaged with highest priority on addressing the platform degradation. A corrective action has been taken, after-which the platform has returned to stability. We are closely monitoring the platform, and are working to isolate the root cause as soon as possible.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30 AM PST
Feb 20, 2026 - 15:33 UTC
Start Time (PST): 3:02PM PST, Feb 20th 2026.
Our team is still engaged with highest priority on addressing the platform degradation. A corrective action has been taken, after-which the platform has returned to stability. We are closely monitoring the platform, and are working to isolate the root cause as soon as possible.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30 AM PST
Feb 20, 2026 - 15:33 UTC
Update - Status: Investigating
Last Updated: 4:45 AM PST
System performance remains steady. Our team is actively analyzing the root cause.
There are currently no new impacts to report, and no additional regions or platform components have been affected.
We will share further updates as soon as more information becomes available.
Next update by: 7:30 AM PST
Feb 20, 2026 - 12:53 UTC
Last Updated: 4:45 AM PST
System performance remains steady. Our team is actively analyzing the root cause.
There are currently no new impacts to report, and no additional regions or platform components have been affected.
We will share further updates as soon as more information becomes available.
Next update by: 7:30 AM PST
Feb 20, 2026 - 12:53 UTC
Investigating - Status: Investigating
Start Time (PST): 3:02AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 4:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Feb 20, 2026 - 11:28 UTC
Start Time (PST): 3:02AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 4:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Feb 20, 2026 - 11:28 UTC
Monitoring - Root Cause Identified & Recovery in Progress
Status: Identified
Last Updated: 7:45 PM PST
We have identified the underlying cause of the disruption affecting production workloads in the Americas region.
The issue was caused by a reduction in the HTTP timeout during last night's release, which resulted in service unavailability for the affected scope. Remediation actions are currently in progress, and recovery is being validated against performance baselines. We remain in a state of heightened monitoring to confirm sustained stability.
Next update by: 10:00 AM PST, February 20, 2026.
Feb 20, 2026 - 03:49 UTC
Status: Identified
Last Updated: 7:45 PM PST
We have identified the underlying cause of the disruption affecting production workloads in the Americas region.
The issue was caused by a reduction in the HTTP timeout during last night's release, which resulted in service unavailability for the affected scope. Remediation actions are currently in progress, and recovery is being validated against performance baselines. We remain in a state of heightened monitoring to confirm sustained stability.
Next update by: 10:00 AM PST, February 20, 2026.
Feb 20, 2026 - 03:49 UTC
Update - Status: Investigating
Last Updated: 5:30 PM PST
Performance remains stable, and mitigation measures continue to be effective. Our team is actively investigating the root cause. At this time, there are no new impacts to report, and no additional regions or platform components have been affected.
We will provide further updates as more information becomes available.
Next update by: 7:30 PM PST
Feb 20, 2026 - 01:34 UTC
Last Updated: 5:30 PM PST
Performance remains stable, and mitigation measures continue to be effective. Our team is actively investigating the root cause. At this time, there are no new impacts to report, and no additional regions or platform components have been affected.
We will provide further updates as more information becomes available.
Next update by: 7:30 PM PST
Feb 20, 2026 - 01:34 UTC
Update - Investigation Update
Status: Investigating
Last Updated: 4:35 PM PST
Performance has been restored to normal, and our investigation into the root cause continues. Containment measures are currently in place, and we have confirmed that no additional regions or platform components have been impacted.
We will share further information as it becomes available
Next update by: 5:30PM PST
Feb 20, 2026 - 00:38 UTC
Status: Investigating
Last Updated: 4:35 PM PST
Performance has been restored to normal, and our investigation into the root cause continues. Containment measures are currently in place, and we have confirmed that no additional regions or platform components have been impacted.
We will share further information as it becomes available
Next update by: 5:30PM PST
Feb 20, 2026 - 00:38 UTC
Investigating - Status: Investigating
Start Time (PST): 3:02PM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to logging into UI, pipeline creation, scheduled tasks, API calls to CP and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 4:30PM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Feb 19, 2026 - 23:46 UTC
Start Time (PST): 3:02PM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to logging into UI, pipeline creation, scheduled tasks, API calls to CP and pipeline initiation.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 4:30PM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Feb 19, 2026 - 23:46 UTC
AMERICAS
Operational
Intelligent Integration Platform
Operational
Cloudplexes
Operational
EMEA
Operational
Intelligent Integration Platform
Operational
Cloudplexes
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.