Welcome to Trust.SnapLogic.com, SnapLogic's site for real-time visibility into system performance and availability. At SnapLogic, we're committed to customer success and transparency. Be sure to check out our documentation site and Contact Us if you have any questions.
SnapLogic Platform pipeline preparation, affecting a subset of our customers
Incident
Report for SnapLogic
Resolved
Resolved
Status: Resolved
End Time: 11:30 AM PST
Performance has returned to expected baseline levels.Monitoring confirms stable operation across the affected scope.
We will maintain elevated observation as a precautionary measure.
Customers requiring operational review may coordinate directly with support.
Status: Resolved
End Time: 11:30 AM PST
Performance has returned to expected baseline levels.Monitoring confirms stable operation across the affected scope.
We will maintain elevated observation as a precautionary measure.
Customers requiring operational review may coordinate directly with support.
Monitoring
Status: Monitoring
Last Updated: 11:23 AM PST
We have implemented remediation steps to address the pipeline preparation issues.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 1:00 PM PST
Last Updated: 11:23 AM PST
We have implemented remediation steps to address the pipeline preparation issues.
Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.
Next update by 1:00 PM PST
Update
Start time: April 17th 3:15 AM PST
We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region.
Our team is currently on a bridge and has identified several remediation options. We are testing all available options before moving forward with performing any changes.
Please open a support ticket with our Support team by emailing support@snaplogic.com with any questions or concerns.
Next update: April 17th 12:00 PM PST
We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region.
Our team is currently on a bridge and has identified several remediation options. We are testing all available options before moving forward with performing any changes.
Please open a support ticket with our Support team by emailing support@snaplogic.com with any questions or concerns.
Next update: April 17th 12:00 PM PST
Investigating
Start time: April 17th 3:15 AM PST
We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region.
Our team is investigating this behavior with the highest priority, dedicating all resources to resolve the issue as quickly as possible. We will update this incident with our progress.
Please open a support ticket with our Support team by emailing support@snaplogic.com with any questions or concerns.
Next update: April 17th 12:00 PM PST
We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region.
Our team is investigating this behavior with the highest priority, dedicating all resources to resolve the issue as quickly as possible. We will update this incident with our progress.
Please open a support ticket with our Support team by emailing support@snaplogic.com with any questions or concerns.
Next update: April 17th 12:00 PM PST
This incident affected: AMERICAS 1 (Intelligent Integration Platform).