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Monitoring - A fix has been implemented and Snaplogic operations team will continue to monitor.
Nov 17, 19:32 UTC
Investigating - We have been alerted to issues affecting the schedule task execution on the SnapLogic platform. Our team is actively investigating the causes of the issue.
In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).
Nov 15, 01:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 00:55 UTC
Identified - Snaplogic will be applying a fix to the platform starting at 1430 hours PST. Duration will be 30 minutes.
Potentially trigger tasks might be affected during the maintenance window.
In the meantime, if you experience any other unusual behavior, please contact support in the usual way (support@snaplogic.com).
Nov 13, 22:19 UTC
Investigating - We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).
Nov 13, 21:18 UTC
Identified - We are currently investigating performance degradation in platform services. Our engineers have been able to identify the root cause of the degradation and are working to rectify the issue.
Nov 13, 20:39 UTC
Investigating - We are currently investigating this issue.
Nov 13, 17:55 UTC
Monitoring - With the update deployed earlier this afternoon, we now see normal levels of errors. The team are carefully monitoring to ensure the platform has returned to expected levels of performance and stability. Please do reach out to support in the usual ways for any anomalous behaviour.
Nov 13, 01:47 UTC
Investigating - We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).
Nov 12, 18:24 UTC
Integration Cloud   ? Operational
90 days ago
100.0 % uptime
Today
Cloudplexes   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2017

No incidents reported.

Nov 13, 2017
Completed - The update was deployed successfully with the expected impact on the infrastructure.
Nov 13, 01:44 UTC
Verifying - Update is complete, we will monitor closely.
Nov 13, 01:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 UTC
Scheduled - Subsequent to the Fall 2017 (4.11) Release we have seen an uptick in the utilisation of the platform. In order to ensure this increase in utilisation is properly accommodated and does not impact the overall performance of the platform, we will be proactively adding resources to give sufficient headroom for growth. This will require a short additional unplanned downtime this afternoon at 5PM PT (01:00am GMT, 12 Midday AEDT) This is planned to last up to 30 minutes. Ultra pipelines should be unaffected by the change, there may however be some missed executions of scheduled tasks.
Nov 12, 22:15 UTC
Nov 12, 2017
Completed - The update is complete. If any anomalous behaviour is observed , please contact support in the usual way (support@snaplogic.com)
Nov 12, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC
Scheduled - Planned date for the release of the SnapLogic Elastic Integration Cloud Fall 2017 (4.11) Release. Anticipated maintenance period is up to four hours.
Feb 12, 17:01 UTC
Nov 11, 2017
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 19:00 UTC
Scheduled - Snaplogic will be undertaking some database maintenance in the background.

From 1200 Hours Pacific Time Wednesday, November 8st (7-PM UTC - Wednesday, November 8th, 2017) until Friday, November 10th, 2017 at 2300 Hours Pacific Time (6-AM UTC - Saturday, November 11th, 2017)

The maintenance should be nonintrusive to the platform, but we did want to make customers aware that this would be going on. Customers will not be required to take any action; our Operations team will closely monitoring the platform performance to ensure a consistent level of service.

If any issues do arise, please do contact support in the usual manner (support@snaplogic.com).
Nov 8, 18:55 UTC
Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - This incident has been resolved.
Nov 8, 05:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 05:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 05:04 UTC
Investigating - We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team are currently investigating this issue. In the meantime if you experience any unusual behaviour, please contact support in the usual way (support@snaplogic.com)
Nov 8, 05:04 UTC
Nov 7, 2017

No incidents reported.

Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017
Completed - The scheduled maintenance has been completed.
Nov 4, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 04:00 UTC
Scheduled - From 2100 Hours Pacific Time Wednesday, November 1st (4-AM UTC - Thursday, November 3th, 2017) until Friday, November 4th, 2017 at 2300 Hours Pacific Time (6-AM UTC - Saturday, November 5th, 2017)

The maintenance should be non intrusive to the platform, but we did want to make customers aware that this would be going on. No action will be required on the part of customers; our DevOps team will be closely monitoring the platform performance to ensure a consistent level of service maintained. If any issues do arise, please do contact support in the usual way (support@snaplogic.com).
Nov 1, 21:52 UTC
Nov 3, 2017

No incidents reported.